What is included in the Bronze support tier?
Five hours of engineering time per month, security patches, dependency updates, uptime monitoring and a two working day response target. Monthly health reports are included.
software maintenance UK
Software that keeps working long after launch
Armdia Systems provides software maintenance UK from the United Kingdom. Typical engagements run from Monthly retainers from GBP 1,500 and last monthly rolling or annual. Work is delivered by named senior engineers with written scope, documented handover and security review built into the delivery process.
Updated
Three support tiers
Bronze covers essential monitoring and patches. Silver adds reserved engineering time and faster response. Gold adds on call cover, roadmap time and formal service reviews.
What is included as standard
Security patches, dependency updates, uptime monitoring, small bug fixes, release notes and a monthly health report are available in support agreements.
How we handle incidents
Alerts are triaged, impact is documented, fixes are tracked and a post incident note records root cause, mitigation and prevention work.
Roadmap and improvement work
Retainer hours can be used for small enhancements, reporting, performance work or technical debt that would otherwise accumulate after launch.
Pricing and engagement comparison
Use this table to choose the right starting point before a discovery call.
| Model | Typical use | Commercial shape |
|---|---|---|
| Audit | Assess an existing product, risk or architecture | Fixed price written report |
| Build phase | Design and ship a scoped product or feature set | Fixed price after discovery |
| Retainer | Keep a product healthy after launch | Monthly reserved capacity |
How this compares to common alternatives
| Option | Best fit | Risk to check |
|---|---|---|
| Armdia Systems | Bespoke systems with clear ownership and United Kingdom first delivery. | Requires a proper discovery phase before fixed pricing. |
| Off the shelf SaaS | Standard workflows with little custom process risk. | Licence, integration and process mismatch costs can grow. |
| Freelance contractor | Small isolated tasks with limited governance needs. | Continuity, documentation and support coverage need scrutiny. |
Frequently asked questions
What is the difference between Silver and Gold support?
Silver adds fifteen hours, one working day response and reserved capacity. Gold adds same day response, on call options, formal service reviews and dedicated roadmap time.
Can we change support tier during the contract?
Yes. Tier changes take effect at the next billing period with written notice. Upgrades can be applied sooner if capacity allows.
How quickly do you respond to critical issues?
Bronze responds within two working days. Silver responds within one working day. Gold responds same day with on call options for out of hours emergencies.
Can support hours be used for new features?
Yes. Retainer hours can be allocated to small enhancements, reporting, performance improvements or technical debt alongside standard maintenance work.
How do you report on support activity?
Monthly reports cover hours used, incidents handled, patches applied, uptime figures and any recommendations for improvement. Reports are sent by the fifth working day of each month.
Trust signals
- Visible price bands
- Named tooling and standards
- UK hosting by default
- Documented handover
Answer engine signals
- Direct answer in the opening paragraph
- Service schema with price range
- FAQPage schema for common buyer questions